Products

The most important, most expensive, aspect of running a call center today is people. Without the right number of agents, equipped with the right skills, no amount of call technology will suffice when it comes to providing adequate customer service. The Monet suite of workforce management products automates the process of forecasting call volumes and agent scheduling, improving service levels and reducing costs.

Monet Workforce Management System is a robust, affordable and easy to use forecasting and personnel scheduling program available today for the contact center industry. Monet allows contact center managers the ability to analyze their call and non-call workflow, improve service levels and reduce center costs by creating the most efficient employee schedules. Monet can forecast and schedule agents to handle inbound calls along with outbound calls, emails, Internet messages, web callbacks and any other back office process.

Monet AnyWhere is a web portal to enhance agent-supervisor interaction. Supervisors can review agent schedules, approve or decline agent exceptions and schedule bids, and view critical reports. Agents can enter exceptions or bids and see their schedules at any time. Quickly perform all of these tasks from any web browser.

Monet WFM OnDemand is Left Bank Solution's newest and proudest offering. Packing every award-winning feature from both the Monet Workforce Management System and Monet AnyWhere into a flexible hosted model, Monet OnDemand takes easy installation and immediate ROI yet another step ahead of the competition. Access Monet WFM's features from anywhere in the world from nearly any operating system (Windows, Mac OS X, Linux, BSD). Give agents access to Monet AnyWhere from any web browser. Low monthly pricing means budget is no longer an issue, and hosted servers mean that no IT staff are needed for support.