Press Releases & News

January 09, 2008:

Left Bank Solutions, Inc. today announced the company has changed its name to Monet Software, Inc (www.monetsoftware.com). The company’s name change leverages the strength of the Monet Workforce Management System to align its corporate and product brand identities. As one of the premier leaders in the workforce management industry, Monet Software has adopted its new name as a statement of the brand value of its suite of software solutions. The Monet Workforce Management System is a powerful, affordable, and easy-to-use workforce management solution that automates the process of forecasting call volumes and agent scheduling, improves customer services levels, and reduces operation costs. The award-winning Monet WFM OnDemand™ suite offers easy access to Monet’s features from anywhere in the world and from nearly any operating system. Built on Monet WFM OnDemand technology, Monet Software is breaking new ground with Monet WFM Live™, a multi-tenant, pure Web-based workforce management solution available for both Software as a Service (SaaS) and on-premise deployments. Monet WFM Live enables hosted providers to enhance their existing contact center offerings with a robust, fully integrated workforce management solution that allows for easy tenant setup, administration, and system compatibility in any centralized data center. “The Monet suite of software products represents innovative and affordable technology solutions that are increasingly becoming the standard among forward-looking small- and medium-sized contact centers,” said Charles Ciarlo, Monet Software’s president and CEO. “We are effectively leveraging the success of the product and brand to put a new face on the company, while continuing to deliver the world-class workforce management solutions our customers rely on to optimize their contact center operations.” In conjunction with the name change, Monet Software has adopted a new corporate identity, including a new logo and a new website that can be found at www.monetsoftware.com. The changes are effective immediately, and all future business will be conducted with the new name.

Callfinity Inc, a leading provider of contact center technology, and Left Bank Solutions, Inc., a leader in Workforce Optimization Solutions for small and medium-sized contact centers, announced today that Callfinity has chosen Left Bank's Monet Workforce Management System™ as their certified and approved WFM solution to meet the forecasting and scheduling needs of existing and prospective customers.

November 28, 2007:

Callfinity Inc, a premier provider of contact center technology, and Left Bank Solutions, Inc., a leader in Workforce Optimization Solutions for small and medium-sized contact centers, announced today that Callfinity has chosen Left Bank's Monet Workforce Management System™ as their certified and approved WFM solution to meet the forecasting and scheduling needs of existing and prospective customers.

Charles Ciarlo, President and CEO of Left Bank, commented, "We're excited and pleased that Callfinity has chosen the Monet WFM solution. This partnership furthers our continuing commitment to provide our partners the very best workforce management solution offering to their customers. Monet WFM™ allows premier call center technology providers like Callfinity to easily embed and integrate Monet WFM with their existing solutions"

Callfinity's suite of products includes a multimodal ACD platform for queuing and routing inbound telephone calls, chat sessions, emails, and faxes to call center agents; a modular IVR system for automated assistance and web services support; a voice and screen recording system for quality management and training; a complete CRM system designed for use in contact centers; and an automated outbound dialer module with predictive, progressive, and automatic dialing capabilities. All of Callfinity's products include web-based real-time dashboards, reports, and full integration with existing contact centers' technology. The Callfinity modular suite is available as both an on-premise system and as a hosted service.

"We're excited to introduce the Monet workforce management solution to our customer base," said Jeff Valentine, President & CEO of Callfinity. "Now, Callfinity clients can choose Left Bank as their pre-integrated, best of breed scheduling and workforce management system when implementing any or all modules in our call center suite."

Both Left Bank and Callfinity plan to launch a joint-effort marketing campaign informing their respective customers about the announcement starting immediately.

ABOUT CALLFINITY®

Callfinity provides telecommunications software and systems to enterprises and service providers. Over 200 customers, such as British Telecommunications, John Hancock Funds, and the Massachusetts General Hospital, use Callfinity's on-premise equipment and hosted services for call recording, IVR, and other specialized uses in four countries around the world. For more information about Callfinity, please visit Callfinity's web site, www.callfinity.com, or contact Marcy Sepp at (877) 897-2962 or +1 585 278-1940. Callfinity is a registered trademark of Callfinity, Inc.

August 06, 2007:

Left Bank Solutions, Inc., a leading global provider of workforce optimization solutions, announced today the release of three distinct versions of its award winning workforce management solutions, Monet WFM. Each is tailored to a specific segment of the market. Monet WFM Express is aimed at small contact centers, Monet WFM Professional has an expanded feature set for mid-sized centers, while Monet WFM Enterprise is an enterprise-class workforce optimization suite that can be deployed in call centers consisting of thousands of agents.

Monet WFM Express

Monet WFM Express is aimed at call centers of about 15 to 50 agents. Features include multi-skill forecasting, agent scheduling, vacation/exception management, an easy-to-navigate interface, drag-and-drop scheduling, rapid install and set up, and integration with most major ACD’s. Pricing for Monet WFM Express starts at just $7,995 for a center of 25 agents.

“Monet WFM Express is great for small centers that want to move away from basic tools like spreadsheets and Erlang C calculators,” said Charles Ciarlo, Left Bank Solutions’ president and CEO. “In addition, they can ease into a complete WFM package such as Monet WFM Professional or Enterprise as their call center needs change.”

Monet WFM Professional Edition

Monet WFM Professional Edition caters to call centers in the 50 to 150 agent bracket. It expands upon the functionality of Monet WFM Express by offering a total forecasting and scheduling solution. For instance, it addresses unlimited agent skill sets, intra-day management, real-time agent adherence across all agent groups, and optional agent and supervisor web portals.

Monet WFM Enterprise

Monet WFM Enterprise is Left Bank’s complete package for large call centers – it is capable of servicing centers comprised of thousands of agents. This enterprise level WFM application operates across multiple sites and multiple time zones. On top of all the features of Monet Professional, it has expanded data integration capabilities, rapid agent set up and advanced employee import for thousands of agents. Monet WFM Enterprise also includes tools to instantly export and import forecasts, employee data, schedules and adherence information.

“Monet WFM Enterprise addresses the complex needs of the largest centers and integrates well with QM and other call center systems,” said Ciarlo. “It makes switching from another WFM system easy to accomplish without data loss.”