Online Tour
These videos will help you explore the features of Monet that
are critical for your call center.
Robust, cost-effective workforce management for call centers of all sizes.
Forecasting call volume and workload has never been easier or more accurate.
Proper placement of lunches and breaks while
observing service objectives has always been a show stopper. See how Monet does
it automatically and effortlessly.
Factor in all your agents
availability and preferences. Unassign, assign, and swap agents quickly and
easily. Handle both on call and non-call work.
Comparing and adjusting to actual
call volumes and modifying forecasts for future periods within the current day
allow you to hit your service and labor costs targets dead on.
Intra-day/same-day changes to forecasts and agent availability can prevent you from meeting targets. See
how Monet handles sudden changes and allows you to proactively plan around
these variables.
What does it cost when
your agents are not doing what they should be? Agent schedule adherence
monitoring with Monet guarantees improved service levels and lower labor costs
throughout your center.
Interactive agent schedules with drag & drop capabilities help you quickly understand and respond to your call center's situation.
Sign-up
To learn more about Monet and what it can do for your center,
sign up for a live demo.
Note: For access to the online tour videos and other features of the Left
Bank Solutions web site, you must login into your Left Bank Solutions’
Member Account. If you do not already have an account, please take a few
minutes to complete the profile.
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